Terms of Service
Last updated 27 September 2026 · Applies to the Kamu app and www.kamu.pk
These are the rules for using Kamu. They are short on purpose. By creating an account or using Kamu you agree to them. If you do not agree, please do not use Kamu.
1. What Kamu is
Kamu is a marketplace. It connects people who need a service with independent service providers who do the work. Kamu shows the price, finds the provider, keeps the record of the order, and helps if something goes wrong. The work itself is done by the provider, who is not employed by Kamu.
2. Your account
- You need a verified phone number. Keep your account to yourself and do not share your sign-in codes.
- Give true information. A false name, address or job description can get an account closed.
- You must be 18 or older to place an order or to work as a provider.
- You can delete your account at any time in the app (My Kamu → Account → Delete account).
3. Orders and prices
- The price you see before you confirm is the price of the order. If the job turns out to be different from what was described, the provider may ask, through Kamu, for a changed price. You can accept it or cancel.
- When the work is done, you pay the provider the confirmed amount in cash unless the order says otherwise, and you confirm it in the app. Where online payment is offered, the order says so before you confirm.
- You can cancel an order before a provider is on the way. Cancelling later may carry a charge for the provider's time, which the order will show before you cancel.
- Every order keeps a record of what was agreed, done and paid. That record is what we go by if there is a disagreement.
4. Providers
- Providers are independent. They choose which jobs to accept and are responsible for doing the work well, safely and lawfully, and for their own taxes.
- Providers are verified before they receive jobs and may be removed if customers report problems, or for breaking these terms.
- Kamu charges providers a fee on completed jobs. The fee is shown on the provider's statement in the app before any job is taken. Cash a provider collects on Kamu's behalf must be settled as the statement shows.
5. Behaviour
Be respectful, on both sides. Threats, harassment, discrimination, fraud, damage done on purpose, or taking a Kamu customer or provider outside Kamu to avoid the record will close an account. Do not use Kamu for anything illegal.
6. Kamu's assistant
Kamu answers you with the help of automated systems. It tries hard to be right, but it can make mistakes. Check the price, the time and the address before you confirm an order. Kamu is not a substitute for professional advice in an emergency; call the emergency services first.
7. Problems and liability
If something goes wrong, tell Kamu or open Support as soon as you can. We look at the order's record, talk to both sides, and decide what is fair. Kamu is a marketplace, not the provider: we are not responsible for the quality of a provider's work or for damage caused by it, beyond helping you resolve it and, where we decide it is fair, refunding what you paid through Kamu. Nothing in these terms limits rights that the law gives you and that cannot be limited.
8. Your content
What you write, say or upload in Kamu stays yours. You give Kamu permission to use it to run the service: to find providers, to keep order records and to improve how Kamu understands requests. Our Privacy Policy says how it is protected.
9. Ending or changing the service
We may suspend or close an account that breaks these terms. We may change or stop parts of Kamu; open orders will be completed or refunded. We may update these terms as Kamu grows. The date at the top says when, and big changes will be announced in the app before they take effect.
10. Law and contact
These terms are governed by the laws of Pakistan. Questions: admin@kamu.pk, or Support in the app.