Privacy Policy
Last updated 27 September 2026 · Applies to the Kamu app and www.kamu.pk
This policy says, in plain words, what Kamu collects when you use it, why, who sees it, how long we keep it, and how you can delete it. Kamu is operated from Pakistan for people in Pakistan.
1. What we collect
- Your account. Your name, your phone number and, if you give it, your email address. Your phone number is verified with a code sent by SMS. If you sign in with Google or Apple, we receive your name, your email address and an account identifier from them. We never see your Google or Apple password.
- Your orders. What you asked for, the price you confirmed, the address for the visit, the provider who did the work, the messages and calls between you and the provider inside the order, and what was paid. This is the record of the job, for you and for the provider.
- Your conversations with Kamu. The messages you type and the voice requests you speak to Kamu, so it can understand what you need and remember what you told it about your jobs.
- Your location, only when you allow it. Kamu asks before it uses your phone's location. It uses it for the job in front of you: to find providers near you, to set the address for a visit, and to show a provider the way. You can turn it off in your phone's settings at any time. We do not track where you are when you are not using Kamu for a job.
- Provider details. If you apply to work through Kamu: your skills, the area you serve, and the documents you give us so we can verify you.
- Technical information. Your device type, app version and the address your connection comes from, so the app works and so we can find and fix faults. This website sets no cookies and runs no advertising or analytics scripts.
2. Why we collect it
- To find a provider for your job and to let the two of you talk about it inside the order.
- To show you the price before you confirm, and to keep a record of what was agreed and paid.
- To send you the notifications that matter: a provider accepted, they are on the way, the job is done.
- To answer you when something goes wrong, and to keep a record of what was done about it.
- To keep Kamu safe: verified phones, checked providers, and a record of every order.
- To meet legal duties, such as keeping records of completed transactions.
3. Who sees your information
- Your provider sees your first name, the job, the address for the visit and, during the visit, your location if you shared it. Your phone number is not shown to the provider; messages and calls go through Kamu.
- Kamu's support team can see your orders and messages when you ask for help or when a problem is reported.
- Companies that run parts of Kamu for us. They handle data only to do that work: Amazon Web Services (servers, in the Mumbai region), Google and Apple (sign-in), Firebase (push notifications), Twilio (SMS codes), and AI service providers that process your messages so Kamu can answer you. They are not allowed to use your information for their own purposes.
- The authorities, only when the law requires it.
We do not sell your information, and we do not share it with advertisers.
4. How long we keep it
- Your account, for as long as it is open.
- Completed orders and their payment records, for up to seven years, because they are business and tax records.
- Conversations with Kamu, while your account is open, so Kamu can remember your jobs. You can ask Kamu to forget something at any time.
- Support cases, for two years after they are closed.
5. Your choices and rights
- See and change your name, email and addresses in My Kamu in the app.
- Turn location off at any time in your phone's settings. Kamu still works; you type the address instead.
- Delete your account in the app: My Kamu → Account → Delete account. Your account and personal details are removed. Records of completed orders may be kept, without your personal details where possible, where the law or an open dispute requires it.
- Ask us for a copy of your information, or to correct it, at the address below.
6. Children
Kamu is for adults. You must be 18 or older to use it. We do not knowingly collect information from anyone under 18; if we learn that we have, we delete it.
7. Security
Your information is stored on servers protected by encryption in transit and at rest. Access inside Kamu is limited to the people who need it for their work, and every access to money records is logged. No system is perfectly safe; if we ever learn of a breach that affects you, we will tell you.
8. Changes
We may update this policy as Kamu grows. The date at the top says when. If a change matters to you, we will tell you in the app before it takes effect.
9. Contact
Questions or requests about your information: admin@kamu.pk. You can also ask Kamu in the app, or open Support from the menu.